On Monday May 21, I was listening to the XM radio and one of the stations just went off the air. I didn't know what was going on and thought maybe it was just the receiver that was going bad. It turns out that XM had a software glitch in their system and lost signal from one of its four satellites, according to an article in Mercurynews.com.
The bad news for XM, losing its signal for one day, is that it could cost them some subscribers. It has to be tough being a company that competes with others and by having a little glitch in software can cost the company a lot of customers. You would have to wonder why did they not forewarn the customers about the software upload so that everyone would be aware of the problem? Customers are more patient when they know what's going on in their lives. Sometimes things just happen and there's nothing anyone can do, but companies can apologize for the problem and make sure that it does not happen again.
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